The Columbus McKinnon Industrial Products GmbH produces worldwide according to uniform controlled standards of DIN EN ISO 9001. This guarantees our business partners clear standards in design and development, production, assembly and customer service. Should you have any reason to complain about any of our products, please inform us before returning the product to us, we will gladly organize the return shipment for you.
Within the warranty period as well as with selected products, we can simply organise the pick up of the product, otherwise we will gladly give you contact details for a service partner in your area.
In order to make the processing of return shipments as quick and easy as possible for you, we have summarized the process in three steps:
Call and get the CMCO return delivery note via email
Print CMCO return delivery note
Apply CMCO return delivery note to the outisde of the package
This simple procedure applies to returns from warranty, for service deliveries and for other return shipments. If the goods are to be returned directly by your end customer, the CMCO return delivery note should be forwarded to your end customer.
Please note that items can only be returned within the first 14 days after receipt and with our consent, in original condition and undamaged.
In the case of transport damage, confirmation of the damage by the carrier is required for insurance reasons. In case of such damage, please inform the logistics partner immediately and refuse acceptance if necessary.
In the case of a fault of the buyer or an unjustified complaint, we unfortunately have to charge the costs of the return accordingly to the customer. In case of storage and inspection costs, we will deduct 20% in the credit note.
Unfortunately, for organizational reasons, we can no longer accept return shipments without a corresponding CMCO return delivery note!